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11.08.2017

Desktop Support Engineer - Switzerland
Jetzt bewerben


Detailed Description:

Taking direction from the Team lead, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services. This is a mid-level technical position, requiring a wide variety of experience in supporting technology in a complex environment. The incumbent will have demonstrated advanced, in-depth experience with implementing; configuring and supporting Windows based computers. General proficiency and knowledge and hands-on experience supporting Servers and network technology is also required to be successful in this position. The incumbent will provides work guidance or orientation for non-routine procedures, complex issues, and implementation. Duties include level 2 support of IT applications, products and services; configuring, installing, and securing computer hardware, software, Servers and peripherals. Updates the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.

An in-depth knowledge and demonstrated expertise of desktop systems and their interaction with infrastructure including network, Servers, identity management and other integrated technologies is required. The incumbent must have experience supporting complex, integrated systems. Work is subject to general review and approvals of the supervisor(s).

Examples of Work:

  • General Technical Responsibilities
  • Maintenance and Installations and troubleshooting
  • Project implementations and rollouts
  • Technology Consultative Services

Qualifications:

Language Requirement:

  • Must be Fluent is French + English. German as addition will be preferred.

Minimum Qualifications

  • 2-5 years relevant experience.
  • Windows 7, MS Office 2007/10/13, Internet Explorer, Anti-Virus, Laptop Wireless setups, Hardware Break/Fix Support, LAN Patching, Encryption
  • Strong knowledge and experience with Windows operating systems and virtual Servers
  • Understanding of network, systems and configurations
  • A+ certification
  • Lenovo Certification must be completed within 3 months of employment
  • Must be a team player, possess strong communication skill, and possess a strong customer-centered philosophy.

Preferred Qualifications

  • Experience as a Desktop Systems Technician or Engineer in a financial setting.
  • Lotus Notes, Outlook, Blackberry, Citrix, Active Directory, iOS, Java, Oracle, TCP/IP,
  • Market Data Products, Trading Floor Systems
  • MCSE, MCSM; Systems and/or Networking Certification a plus
  • N+, MCP, MCDST, MCSA, CNCT, CST, CNST, Apple Certified (ACHDS, ACTC, ACDT, ACPT); and HDI.

Performance Expectations:

Knowledge, Skills & Abilities

  • A general understanding of hardware and software PC
  • Demonstrated experience and proficiency in diagnosing general problems with computer hardware and software with ability to apply solutions to the problems.
  • Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
  • Solid knowledge of data communication and networking Internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
  • Interact with numerous computer platforms in a multi-layered Client Server environment. Ensure desktop computers InterconnecT seamlessly with diverse systems including associated validation systems, file Servers, email Servers, computer conferencing systems, application Servers, and administrative systems.
  • Ability to quickly and independently understand new technology, then provide support and consultation on usage of new technologies.
  • Strong customer service orientation.
  • A strong team player, works effectively under pressure, and ability to multi-task.
  • Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
  • Good interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.
  • Good documentation skills.
  • Exercise proper judgment taking care of client computers or sensitive data; and consult with supervisor.
  • Utilize effective time management skills and sets and adhere to deadlines.
  • Ability to lift 50 pounds (monitors, printers, scanners, etc.).

Special Conditions of Employment:

  • May be required to work variable hours and overtime, including weekends.

Background check:

  • Successful completion of a pre-employment background check.



 
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