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11.08.2016

experteer
Essen - Performance Analyst (m/f)

Essen
Allgemeine Energiewirtschaft - Finanzen, Rechnungswesen - Senior Fachkraft / Projektleiter

Responsibilities Develop and support implementation of group-wide customer experience management performance standards, tools, models, and methodologies (e.g. customer centric dashboards) Support Regional Units in developing customer experience management performance capabilities and capacities Steer the process of regularly reviewing methods and models: Regularly review and update standards, tools, and methodologies; bring in state of the art tools and steer implementation in all regions Steer the process of data gathering and evaluate performance versus agreed targets: Monitor and understand the customer experience performance for different prod ...














 
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