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24.03.2016

experteer
Düsseldorf - Customer Service Engagement Manager

Düsseldorf
Mobilfunk - Kundendienst - Senior Fachkraft / Projektleiter

Role purpose: The purpose of this role is to represent CS&O as a business sponsors single point of contact into CS&O for new service developments and new capability. Work with the designated business sponsor to build a short, mid and long term opportunity & demand plan that is beneficial to both parties, with a key focus on, scope, benefit, impact & deliverability. Drive business needs for service catalogue development. Educate & inform wider business of Customer Services offerings, capabilities and POI/POR intentions. Through proactive relationship management, support the sponsor in forming new ideas, propositions and opportunities for improvement through into ...














 
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