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05.08.2016

Senior Associate Customer Service

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!

THE COMPANY

Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.

It is a well-known organization in the pharmaceutical industry.

ROLE DESCRIPTION

Knowledge
-Understanding and application of principles, concepts, theories and standards of professional field
-Specialized knowledge within own specialty area
-Deepens knowledge through exposure and continuous learning
-Knowledge of related regulatory/industry considerations and compliance issues

Problem Solving
-Applies research, information gathering and analytical and interpretation
-skills to problems of diverse scope
-Ensures compliance within regulatory environment
-Develops solutions to a variety of problems of moderate complexity
-Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues
-Interprets generally defined practices and methods

Autonomy
-Works under general direction
-Work is guided by objectives of the departments or assignment
-Refers to established policies and precedents as needed
-May set project timeframes and priorities based on project objectives and ongoing assignments
-Recognizes and escalates problems
Contribution
-Contributes to department/unit by ensuring quality of tasks/services provided by self
-Contributes to the completion of milestones associated with specific projects or activities within own department or workgroup
-Applies knowledge and understanding of customer needs and other internal/external contacts
-Establishes working relationships with others outside area of expertise

Objectives
-Team lead or -member in cross functional projects
-Providing appropriate and accurate information and analysis for effective decision making in Customer Service Department
-Support of business Order to Cash processes and system improvements
-System and process training
-Manage compliance records (e.g. Non-Conformities, Change Controls)

RESPONSIBILITIES

Reporting and analysis
-Create reporting to support Customer Service department
-Create KPI reports and advises on issues to be elevated and discussed during the meetings within ABR CS and the Affiliates
-Advice on Customer Service processes by gathering information, research and analysis of data

Processes
-Facilitates the implementation of new processes or process changes
-Attends and/or facilitates cross-functional team meetings to develop and implement business solutions which optimize processes
-Take care of month end closing
-Identify potential issues and implement proactive solutions. Escalate to Management when (potential) issue cannot be solved by team
-ERP system support (Operational support, incident management, training)
-Initiate and execute improvements in order to increase effectiveness and efficiency of CS performance
-Initiate and manage SAP change requests
-Handle Quality Management System Records

Projects
-Project lead- or team member for overall Customer Service related projects
-Participate and contribute in global SAP and business improvement projects
-Initiate and manage internal CS continuous improvement projects

General
-Understanding of ABR core processes and impact on Customer Service

REQUIREMENTS

-Bachelor’s degree or equivalent in logistics and economics
-Strong user experience and interest in SAP Order-to-Cash module
-Typically 3 or more years of related professional experience
-Fluency in English, both in oral and written communication
-Excellence in working with MS Office
-Experience in working across various cultures
-Customer focus
-Problem solving and analytical skills
-Ability to deal with conflicting interest
-Availability outside office hours on an ad hoc basis
-Pro-active behavior
-Ensure quality

Preferred Requirements
-Time management skills
-Ability to communicate at various levels
-Ability to work under pressure
-Ability to work in teams
-Ability to oversee processes beyond own department
-Experienced in project work
-Motivated, persistent, eager to optimize, drive for excellence
-Reporting skills

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rosa Markus.



 
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