job24 - Jobs finden mit job24
Zurück/     Drucken/     Weiterempfehlen/

Senior Associate Customer Service

SIRE Life Sciences® is the market leader in life science recruitment. We believe the recruitment market needs to gear up in technology and continues innovation. We like technology, in a life science market driven on science, we couldn’t stay behind; we drive Recruitment Science. Investing a majority of our turnover in technology enables us to use unique Resource Technologies. By using highly advanced algorithms, we enable our team of Resource & Data Strategists© to maintain the most advanced, detailed and complete Life Sciences network in Europe. This big data enables us to work Reverse Recruitment©: we first analyze the market in-depth before we go out to the market. Because we analyze the whole market, we can compare facts and data. This enables us to do Facts & Big Data Recruitment©, making sure we, or better yet, you find the right career!


Our client is a professional Pharmaceutical organization, based in Noord-Brabant Netherlands.

It is a well-known organization in the pharmaceutical industry.


-Understanding and application of principles, concepts, theories and standards of professional field
-Specialized knowledge within own specialty area
-Deepens knowledge through exposure and continuous learning
-Knowledge of related regulatory/industry considerations and compliance issues

Problem Solving
-Applies research, information gathering and analytical and interpretation
-skills to problems of diverse scope
-Ensures compliance within regulatory environment
-Develops solutions to a variety of problems of moderate complexity
-Screens, categorizes, evaluates, reconciles, reports and resolves data integrity issues
-Interprets generally defined practices and methods

-Works under general direction
-Work is guided by objectives of the departments or assignment
-Refers to established policies and precedents as needed
-May set project timeframes and priorities based on project objectives and ongoing assignments
-Recognizes and escalates problems
-Contributes to department/unit by ensuring quality of tasks/services provided by self
-Contributes to the completion of milestones associated with specific projects or activities within own department or workgroup
-Applies knowledge and understanding of customer needs and other internal/external contacts
-Establishes working relationships with others outside area of expertise

-Team lead or -member in cross functional projects
-Providing appropriate and accurate information and analysis for effective decision making in Customer Service Department
-Support of business Order to Cash processes and system improvements
-System and process training
-Manage compliance records (e.g. Non-Conformities, Change Controls)


Reporting and analysis
-Create reporting to support Customer Service department
-Create KPI reports and advises on issues to be elevated and discussed during the meetings within ABR CS and the Affiliates
-Advice on Customer Service processes by gathering information, research and analysis of data

-Facilitates the implementation of new processes or process changes
-Attends and/or facilitates cross-functional team meetings to develop and implement business solutions which optimize processes
-Take care of month end closing
-Identify potential issues and implement proactive solutions. Escalate to Management when (potential) issue cannot be solved by team
-ERP system support (Operational support, incident management, training)
-Initiate and execute improvements in order to increase effectiveness and efficiency of CS performance
-Initiate and manage SAP change requests
-Handle Quality Management System Records

-Project lead- or team member for overall Customer Service related projects
-Participate and contribute in global SAP and business improvement projects
-Initiate and manage internal CS continuous improvement projects

-Understanding of ABR core processes and impact on Customer Service


-Bachelor’s degree or equivalent in logistics and economics
-Strong user experience and interest in SAP Order-to-Cash module
-Typically 3 or more years of related professional experience
-Fluency in English, both in oral and written communication
-Excellence in working with MS Office
-Experience in working across various cultures
-Customer focus
-Problem solving and analytical skills
-Ability to deal with conflicting interest
-Availability outside office hours on an ad hoc basis
-Pro-active behavior
-Ensure quality

Preferred Requirements
-Time management skills
-Ability to communicate at various levels
-Ability to work under pressure
-Ability to work in teams
-Ability to oversee processes beyond own department
-Experienced in project work
-Motivated, persistent, eager to optimize, drive for excellence
-Reporting skills

Are you interested and do want to apply for this role, please fill out your application via the apply button below and contact Rosa Markus.

Bitte beziehen Sie sich bei Ihrer Bewerbung auf job24