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Customer Insights Manager / Market Research Manager (m/f/d)

Olympus is passionate about creating customer-driven solutions for the medical, life sciences and industrial equipment industries. For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling by helping to detect, prevent and treat disease, furthering scientific research and ensuring public safety. Olympus is headquartered in Tokyo, Japan, with more than 35,000 employees worldwide in nearly 40 countries. Olympus Europa, headquartered in Hamburg, Germany, serves the EMEA (Europe, Middle East & Africa) region and employs 7,500 people across 31 subsidiaries. Apply now!

Customer Insights Manager /
Marktforscher (m/w/d)

Olympus Europa SE & Co. KG | Medical Systems Division

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Type of employment:

Permanent employment


Commercial Excellence



Job number:



Your Responsibilities

  • Drive and continuously improve customer satisfaction survey process in EMEA with high focus on data management
  • Continuously analyze customer feedback, derive insights and create reports, perform deep dive analyses and ad hoc surveys where applicable
  • Work closely with global, European and regional Customer Satisfaction Management teams, present survey and analyses outcomes to various stakeholders across EMEA
  • Collaborate with businesses, functions and regions to leverage and apply customer insights across the organization, provide methodological support
  • Support stakeholders to derive actions based on customer feedback
  • Perform our yearly distributor satisfaction survey (incl. project management, data collection, survey programming, analysis and presenting outcomes)

Your Qualifications

  • Academic degree in business administration, economics, psychology or equivalent
  • Experienced in (quantitative) market research and / or customer insights management, preferably in healthcare industry and/or a market research agency
  • Knowledge in the use of survey tools, managing survey processes and performing statistical analysis
  • Experience in working in international business environments
  • Advanced MS Office skills and willingness to learn new tools and applications
  • Fluent business English (oral and written)
  • Analytical and strategic acumen with the ability to derive action recommendations based on data analysis
  • Independent, proactive and well-structured way of working; ability to work on several parallel workstreams
  • Comfortable in presenting to various, larger audiences on an international level
  • High customer and results orientation
  • Passionate team player, hands-on mentality
  • Motivation to develop and grow

Your Benefits

  • Flexible working hours
  • Regular training courses
  • Health care and medical check-ups
  • Ticket for the Hamburg public transport network
  • Staff restaurant and subsidized lunches
  • 30 days of holiday per year

Would you like to get in touch with us? Then use our online contact form. We will be happy to send you further information and answer your questions. We look forward to your message.

Weitere Gründe, unserem Team beizutreten

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Customer Insights Manager / Market Research Manager (m/f/d) Festanstellung Vollzeit Olympus Europa SE & Co. KG Hamburg Medizintechnik Forschung, Wissenschaft,Kaufleute, Verwaltung Festanstellung Vollzeit Mit Berufserfahrung Als weltweit führender Hersteller optischer und digitaler Präzisionstechnologie entwickelt und vermarktet Olympus innovative Medizintechnik, Digitalkameras sowie Mikroskope und industrielle Inspektionssysteme.

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