Customer Success Manager DACH (m/f/d)

Festanstellung, Vollzeit •Frankfurt am Main, Freiburg im Breisgau, Germany


The Customer Success Manager role sits at the core of our business. It provides front-line guidance and support to all areas of our business and contributes to decisions that impact Jedox’ growth every day. As a trusted advisor, your role will center around understanding the diverse needs and use cases across our clientele and offer them relevant solutions, your goal is to empower our customers and turn them to promoters for Jedox, achieved through dedicated engagement and advocacy initiatives. We are looking for a highly pro-active, commercially astute customer and outcomes-oriented individual who thrives on face-to-face engagement with clients.

In this context your responsibilities will be:

• Engage and develop trusted advisor relationships with our clients and C-Level executives
• Achieve high client satisfaction and increased product adoption along your managed portfolio
• Develop our clients into real Jedox advocates
• Streamline all points of interaction between the client and Jedox
• Communicate areas of improvement in client experience to enhance our products and services to cross organizational teams
• Develop and demonstrate a deep understanding of your client’s industry, business, competitors, their business strategies, challenges and opportunities
• Ensure renewal of your client portfolio
• Identify opportunities for expansion within the client’s business and work closely with sales to cross-sell and upsell
• Be on top of your business and identify risks to clients while taking the ownership of the mitigation
• Conduct regular comprehensive business reviews with our clients to maximize value and success
• Where appropriate, you orchestrate the client’s journey between Jedox, partners and clients

Position is to be filled hybrid from Frankfurt or Freiburg, or remote from Germany.

• At least 5 years of experience in a customer-centric role.
• Proven track record of managing high-value customer relationships across a spectrum of digital maturity levels.
• Cross-functional experience in pre-sales and management consulting or similar consulting experiences
• Excellent stakeholder management skills and especially adept at managing senior stakeholders.
• Significant experience of creating and facilitating customer meetings, using exceptional listening skills which allow you to rapidly identify and digest customer objectives and pain points and create points of view (both commercial and implementation).
• Experience with Enterprise Performance Management solutions or similar solutions relating to data management, business intelligence and data analytics.
• Excellent verbal and written communication skills, including the ability to chair meetings and host webinars.
• Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Customer Enablement, Professional Services, and Product Management)
• Experience using a CRM and Customer Success solution (i.e. Salesforce and Gainsight)
• Bachelor's degree or corresponding experience in Business, Accountancy, Finance, or a related field.
• Excellent German and English

Jedox is a leading software solution that enables business planning, budgeting, and forecasting for finance, sales, and other business functions with leading-edge technology to drive Digital Transformation and provide tangible customer value. Constant innovation has made us a leader in the Enterprise Performance Management (EPM) sector.

Our Values:

At Jedox, we pride ourselves on our core corporate values, which drive our success as a team.
Our growth mindset encourages us to constantly learn, evolve and innovate, pushing ourselves to new heights. We work together as #OneTeam OneJedox, with a shared passion for achieving excellence in everything we do. We execute with precision and hold ourselves to the highest standards of excellence, ensuring that we deliver impactful results that exceed our customers' expectations. Our focus on people centricity ensures that our employees are at the heart of everything we do, enabling us to attract and retain top talent. We believe that effective communication and engagement are key to building strong relationships, both internally and with our customers, partners and stakeholders.

Why should you join our team?

At Jedox, we want our customers to achieve #Superplännen. It is that exhilarating feeling when an organization performs how it envisioned it.
When you plan for the future and achieve your goals, we call it Superplännen, and we want you to achieve the same. This is why at Jedox our culture is shaped by our global collaboration, passion for people and development, diversity, and commitment to innovation. We refer to it as our #OneTeam mantra, which is ingrained in everything we do.

We believe in lifelong learning and encourage team members to pursue personal and professional development, including internal & external training and certifications. We also enjoy meeting regularly (online or in persona) with each other all across the world for work, team events, to spend quality time together & have fun, or even do sports together.

The same effort and attention are being given to ensure employee satisfaction in an out of the office. Some of those perks include:

• Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
• Take time to care for yourself: We offer generous vacation and sick time and comprehensive health benefits plans, including Pension plans.
• Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.
• Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.
• High-impact working environment: we enjoy flat hierarchies and short decision-making processes.
• Get corporate discounts across many brands and products.

Jedox is committed to creating an inclusive workplace and does not discriminate based on color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.